The organization should, on a regular basis, review the facility monitoring, alarm response plans, operations responses and notification matrices. The review should include a review of new SLA requirements, which might have an impact on the reports required.
Monitoring and/or reporting requests as a result of SLA review meetings and/or customers’ satisfaction surveys should be taken into consideration for improvement.
Reviews should also include the appropriateness of the current threshold settings. A review of reported incidents should be included to understand whether alarms recorded are appropriate or a result of incorrect threshold settings and corrective actions undertaken.
Alarm monitoring points should be tested on a regular basis. Testing should be carried out as part of the routine maintenance on the equipment. The outcome of testing should be appropriately recorded (e.g. service report, internal reporting).