ISO/IEC 20000-1

What is ISO 20000 ?

ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft's Operations Framework.

ISO 20000 specifies requirements for the IT service provider to plan, establish, implement, operate, monitor, review, maintain and improve the provisioning of IT services. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.


Why ISO 20000 certification?

By obtaining ISO 20000 Certification you can prove to your stakeholders, customers and staff that you run your IT services in a cost effective, reliable, consistent and efficient way.


Benefits to you

  • Assures your internal and external customers that your organisation will deliver IT services at a defined level of quality.
  • Extends existing quality management system with a focus on quality IT services
  • Improved reputation, relationships, inter-working and communication with your business and customer contacts.


Benefits to your customers

  • Reassures customers that you are able to deliver a consistent quality service
  • Reassures customers that you are continuously review and improve your service delivery
  • Proof that you are maintaining a forward thinking, business oriented and quality service approach


Benefits to your staff

  • Assist in having a focus on the implementation of a set of integrated processes and solutions that are appropriate, suitable and effective in meeting the needs of the business processes, the customers and the users they serve.
  • Provides them with the ability to influence process and service improvements
  • Improves communication and team work across functional departments

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